Shipping & Delivery Policy
Fulfillment rules, dispatch schedules, transit insurance, dealer pickup protocols, and delivery verification for TradeON orders.
1. Fulfillment & Logistics Overview
TradeON enables streamlined stock ordering and distribution management across manufacturers, distributors, dealers, and subdealers. Physical order fulfillment, packaging, and shipping are managed by the fulfilling dealer or tenant logistics partners.
2. Dispatch & Delivery Timelines
Standard order processing and shipping timelines are determined by order approval timestamps:
Orders approved before 2:00 PM are processed for dispatch on the same business day.
24 to 48 hours
Direct dealer-to-subdealer local transport.
2 to 5 business days
Commercial freight or logistics partners.
3. Delivery Modes & Dealer Pickups
TradeON supports multiple shipping options configured per transaction:
- Direct Doorstep Delivery: Delivery directly to the buyer's registered warehouse or store address via assigned logistics vehicles.
- Dealer Warehouse Pickup: Subdealers or authorized representatives may opt to pick up approved stock directly from the fulfilling dealer's warehouse by presenting the digital Order Confirmation QR / PIN in TradeON.
- Third-Party Logistics (3PL): Shipping via commercial logistics companies. LR (Lorry Receipt) / Tracking numbers are entered into TradeON for live status tracking.
4. Transit Insurance & Risk Transfer
Risk of loss or damage to products in transit transfers to the buyer upon physical delivery and sign-off on the delivery receipt, unless transit insurance is explicitly included under the fulfilling dealer's commercial terms.
5. Delivery Receipt & Verification
Upon receiving shipments, buyers or store managers must:
- Inspect outer packaging seals and verify package counts against the dispatch invoice.
- Confirm receipt in the TradeON app or mark order status as "Delivered".
- Note any shortage or damaged boxes directly on the physical proof of delivery (POD) document.
6. Shipping Freight Charges
Shipping freight charges, where applicable, are calculated based on order weight, volume, or minimum order value (MOV) thresholds defined by the tenant administrator or dealer. All freight charges are itemized transparently on the order checkout and final invoice.